Welcome to our Frequently Asked Questions page. Here, you will find answers to the most common questions our customers have about Ucloveria and our sofa furniture products. If you can't find the answer to your question, please feel free to contact us at support@ucloveria.com.
Filter by Topic
All
- All
- Ordering
- Payment
- Shipping
- Returns & Exchanges
- Product Information
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Ordering
Q1.1: How do I place an order on your website?
A1.1: Browse our product catalog, select the item(s) you want to purchase, and click "Add to Cart." When you're ready to complete your purchase, click "Checkout" and follow the prompts to enter your shipping and payment information.
Q1.2: Can I modify or cancel my order after it has been placed?
A1.2: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed.
Payment
Q2.1: What payment methods do you accept?
A2.1: We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal and other popular payment methods.
Q2.2: Is my payment information secure?
A2.2: Yes, we use secure servers and encryption technology to protect your payment information. Your payment details are never stored on our servers.
Shipping
Q3.1: How long does it take for my order to be shipped?
A3.1: Orders are typically processed and shipped within 1-3 business days. Shipping times may vary depending on the destination and shipping method selected.
Q3.2: Do you offer international shipping?
A3.2: Currently, we only ship within the United States. We are working on expanding our shipping options in the future.
Returns & Exchanges
Q4.1: What is your return and exchange policy?
A4.1: We offer a 30-day return and exchange policy for items in their original, unused condition. Please refer to our Return and Exchange Policy page for more information.
Q4.2: How do I initiate a return or exchange?
A4.2: Contact our customer support team at support@ucloveria.com to start the return or exchange process. They will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).
Question
Product Information
Q5.1: How do I find the right size sofa for my home?
A5.1: Check the product descriptions for dimensions and recommended room sizes. If you need assistance in selecting the right sofa, feel free to contact our customer support team for personalized recommendations.
Q5.2: How do I care for my Ucloveria sofa?
A5.2: Care instructions vary depending on the material and construction of the sofa. Please refer to the product description or the care instructions included with your sofa for specific information.
