Welcome to our Frequently Asked Questions page. Here, you will find answers to the most common questions our customers have about Ucloveria and our sofa furniture products. If you can't find the answer to your question, please feel free to contact us at support@ucloveria.com.

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A1.1: Browse our product catalog, select the item(s) you want to purchase, and click "Add to Cart." When you're ready to complete your purchase, click "Checkout" and follow the prompts to enter your shipping and payment information.
A1.2: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed.


A2.1: We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal and other popular payment methods.
A2.2: Yes, we use secure servers and encryption technology to protect your payment information. Your payment details are never stored on our servers.


A3.1: Orders are typically processed and shipped within 1-3 business days. Shipping times may vary depending on the destination and shipping method selected.
A3.2: Currently, we only ship within the United States. We are working on expanding our shipping options in the future.

Returns & Exchanges

A4.1: We offer a 30-day return and exchange policy for items in their original, unused condition. Please refer to our Return and Exchange Policy page for more information.
A4.2: Contact our customer support team at support@ucloveria.com to start the return or exchange process. They will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).

Product Information

A5.1: Check the product descriptions for dimensions and recommended room sizes. If you need assistance in selecting the right sofa, feel free to contact our customer support team for personalized recommendations.
A5.2: Care instructions vary depending on the material and construction of the sofa. Please refer to the product description or the care instructions included with your sofa for specific information.
Unable to find satisfactory answers ? Contact Support